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Reputational risk and IT in the banking industry
A strong reputation in the banking industry can facilitate stakeholder trust, meaning customers will be happy to do business with you. Unfortunately, managing a bank’s reputation in the digital era can be difficult, especially with the unpredictability of IT failures.
Today’s banking industry is beginning to pay closer attention to the links between IT failures and reputational damage. This resource demonstrates how IT risk can jeopardize productivity, damage customer relationships and ultimately erode trust in your organization.