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Systems Of Engagement Demand New Integration Solutions — And A New IT
Today's business world is a customer-driven one - with more ways of communicating with companies than ever (mobile devices, social media, web apps), customers demand a high-level of service at all times.
To meet these expectations, organizations must have the proper technologies in place to deploy customer engagement applications. But how far along are most companies in integrating these new technologies with existing systems?
Check out this in-depth Forrester report to learn how major companies across the globe are approaching the integration of new customer engagement technologies and what they are doing to surpass customer expectations. Read more for the full survey results on topics including:
- Barriers to customer engagement technology
- Top technology investments
- Outsourcing systems of engagement
- And more!