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Turning Social Media into a Game-Changing Customer Care Channel
Traditional channels of customer interaction are often costly, hard to maintain, and, frankly, undesirable. Today's customers demand highly personalized, engaging experiences, and leveraging social media to transform your contact center is a way to surpass these expectations.
Access this informative whitepaper to learn how combining contact center best practices with the latest social media CRM technologies can increase the effectiveness and satisfaction rate of your customer interactions.
Also, explore how you can integrate social media into other business processes including staffing, quality management, and performance management to make social media a true new channel of communication.