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Keeping Pace with the Consumer

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Today's consumers are tapped in to social networks, and they expect the companies they do business with to be as well. Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for customer relationship management (CRM).

Savvy businesses realize that in order to deliver superior customer service in the face of new technologies, a new approach must be taken that focuses on enterprise-wide collaboration and unified communications.

This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative. Read on for:

  • 6 elements of a unified contact center architecture
  • 4 considerations when choosing platforms
  • 9 essential functions of a next-gen contact center
  • And more!
Vendor:
Aspect
Posted:
23 May 2013
Published:
31 Mar 2013
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.