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Siemens EMEA support organization enhances quality and productivity with Aspect

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Siemens PLM Software, a global provider of product lifecycle management software and services, was operating within an extremely complex business structure. Disparate systems across countries, multiple languages, and various products made getting the right information to customers more difficult than it needed to be - Siemens knew they needed a way to centralize customer contact.

Check out this brief case study to explore how Siemens leveraged a customer contact application to unite all incoming and outgoing customer interaction, as well as support unified communications and collaboration amongst its entire workforce. Discover the benefits Siemens is now experiencing, including:

  • Increased speed of problem-solving
  • Positive ROI within one year
  • Continuous system availability
  • And more!
Vendor:
Aspect
Posted:
28 May 2013
Published
31 Mar 2013
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.