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Exploiting Social Analytics & Intelligence for Customer Service & Support Excellence
Today's customer conversations take place in the social sphere - not only between you and your customer, but amongst consumers themselves! As a result, a plethora of social media analytics tools exist on the market.
But how can you sift through all the vendor hype and find out what really works for companies looking to leverage social media data?
Access this comprehensive report and explore survey data from over 250 global companies to discover why organizations are choosing specific technologies, the goals they have for customer analytics and engagement, and the benefits they experience thanks to these applications. Read on for a more in-depth look at:
- Finding ROI in customer service and support tools
- Best practices for social intelligence strategies
- Vendor evaluations
- And more!