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Blended interaction : For Inbound and Outbound
Providing consistent customer experience in your call center has never been more important - or more complicated - than it is today. Customers expect seamless communication through a variety of channels, and have high expectations for accuracy and efficiency.
No matter the size of your call center, finding a way to unify, streamline, and simplify communication between employees and customers is key to positive customer experience.
This informative resource explores how blended interaction leverages modern enterprise technologies, such as unified communications and collaboration, to connect call center agents, consumers, and knowledge workers through a multitude of channels. Read on to discover the capabilities, key benefits, and technological components of a successful blended interaction initiative now!