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Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen?
Contact centers across all sectors are faced with customer demands for consistent, 24/7 service and support - even the public sector. Tech innovations such as mobile computing and social media also call for a more integrated, comprehensive approach to customer interaction management.
This in-depth survey report delves into the particular challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives. Download now for:
- 10 tips for success with shared services
- Balancing traditional and digital communication channels
- Benefits of a mobile workforce
- And more!