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Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen?

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Contact centers across all sectors are faced with customer demands for consistent, 24/7 service and support - even the public sector. Tech innovations such as mobile computing and social media also call for a more integrated, comprehensive approach to customer interaction management.

This in-depth survey report delves into the particular challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives. Download now for:

  • 10 tips for success with shared services
  • Balancing traditional and digital communication channels
  • Benefits of a mobile workforce
  • And more!
Vendor:
Aspect
Posted:
23 May 2013
Published
23 May 2013
Format:
PDF
Length:
23 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.