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Dimensional Research: Selecting the Correct SaaS-based IT Service
Many IT organizations have turned to Software-as-a-Service (SaaS) providers for IT service management (ITSM) because of the well-known benefits, but in actuality businesses do not always see these desired results. This report highlights the key factors of determining if and to what extent a SaaS-based ITSM strategy can deliver the desired benefits. Interviews with IT managers and executives revealed 5 key considerations to keep in mind when choosing a third-party ITSM software, including:
• Your company’s ITSM strategy and overall cloud objectives
• Integration with other systems
Read on to discover the rest of the considerations, get a SaaS ITSM checklist, and learn from businesses that have already implemented SaaS solutions for their ITSM.