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Dimensional Research: Selecting the Correct SaaS-based IT Service

Cover

Many IT organizations have turned to Software-as-a-Service (SaaS) providers for IT service management (ITSM) because of the well-known benefits, but in actuality businesses do not always see these desired results. This report highlights the key factors of determining if and to what extent a SaaS-based ITSM strategy can deliver the desired benefits. Interviews with IT managers and executives revealed 5 key considerations to keep in mind when choosing a third-party ITSM software, including:

• Your company’s ITSM strategy and overall cloud objectives
• Integration with other systems
• Security

Read on to discover the rest of the considerations, get a SaaS ITSM checklist, and learn from businesses that have already implemented SaaS solutions for their ITSM.

Vendor:
Hewlett-Packard Company
Posted:
06 May 2013
Published
31 Dec 2012
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.