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Selecting the Correct SaaS-based IT Service Management Solution: Customers Share Experiences and Insights

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If your IT organization is like most these days, you're dealing with disparate employees and an increasingly heterogeneous tech landscape. Managing this variety of applications and processes is often difficult - which is why many companies are turning towards Software-as-a-Service (SaaS) -based IT Service Management (ITSM) tools.

This helpful resource examines the key factors you should consider when choosing a SaaS-based ITSM technology, and provides examples of real experiences and lessons from users who have already implemented such a strategy. Inside, you'll discover:

  • Checklist for evaluating SaaS ITSM vendors
  • Steps to integrating ITSM with other systems
  • Best practices for implementation
  • And more
Vendor:
Hewlett-Packard Company
Posted:
10 May 2013
Published:
31 Dec 2012
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.