In today's fast-paced business world, everyone is demanding more from IT - developers are pressured to achieve faster time-to-delivery with lower rates of risk and higher quality of service. To meet these demands, many IT teams turn to new technologies such as mobility, virtualization, and cloud computing, often coming from a variety of third-party vendors -- this means a more complex IT landscape.
This white paper introduces a new approach to managing business operations, called business service management (BSM). Building upon the goal of consolidating every element of service - infrastructure, applications, transactions, end-user experience, virtualization, cloud service - BSM allows you to keep up with changes in a dynamic IT environment.
Read on to learn about the requirements of a BSM methodology, and how to achieve them, including:
- Create a run-time service model
- Automated routine IT tasks
- Foster collaboration and integration to meet IT and end-user needs
- And more