Navy Federal Credit Union becomes trusted advisor with Infor
sponsored by Infor

The call center at Navy Federal Credit Union, the largest credit union in the world, was not fully equipped to deal with increasing customer demands in their call center.  Following customer requests for access to more pertinent financial information, Navy Federal knew it had to give its call center employees easier a unified view into customer, product, and service data to better fit their customers’ needs.

Check out this brief case study to lean how Navy Federal implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.

Available Resources from Infor
See what other users are reading via our Daily Top 50 Report

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement