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Advanced Technologies Key to Next-Gen Contact Centers

Cover

With many new ways of communication open to customers, your call center must be equipped to deal with customer problems over phone, email, social media, and other channels, or risk losing the customer to more technologically savvy competitors.

Check out this expert e-guide to learn about the desktop tools, analytics, and training programs that can equip your contact center agents for success.

Vendor:
KANA
Posted:
02 May 2013
Published
02 May 2013
Format:
PDF
Length:
10 Page(s)
Type:
eGuide
Language:
English

This resource is no longer available.