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A More Social Call Center
Even if your contact center is already a part of the social media game, if you're still relying on legacy systems and siloed organization structures, you're not reaching the full potential of these new technologies!
Check out this expert e-guide to learn the importance of contact center strategy - processes and technologies – in improving social CRM and the overall customer experience. Get advice from the pros on how to overcome the pitfalls of implementing social media strategies, and how to best integrate these new channels and technologies into your existing contact center structure.