By Rob Bamforth and Clive Longbottom
Managing mobile costs is a challenge for all organisations, especially as responsibilities and budget authority often sit in several places—IT, finance, personnel, managers and, of course, the employees themselves.
This situation becomes even more complex and problematic for those organisations that span more than one country or have to use multiple suppliers within one country. Getting to grips with these costs in a way that does not undermine the value of mobile flexibility is paramount, and organisations need to gather sufficient detail to effectively manage and analyse their mobile costs.
Organisations need to get a grip of mobile spending. Trends such as BYOD might be leading to a reduction in capital expenditure, but there are operational communications, software and security costs and many will be growing. Increased use of mobile to extend and improve business processes should not be inadvertently restrained, but no budgets are limitless.
Quocirca is a research and analysis company specialising in the business impact of information technology and communications.