This resource is no longer available
Shred-It Goes Mobile with CRM-Service
Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs).
Read this short case study to learn how mobilizing their CRM service processes to handheld devices allows Shred-It to provide standardized, consistent delivery of service. They can now access their SAP modules from out in the field, allowing CSRs to provide customers with critical on-site information with the added benefit of real-time field communication.