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Shred-It Goes Mobile with CRM-Service

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Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs).

Read this short case study to learn how  mobilizing their CRM service processes to handheld devices allows Shred-It to provide standardized, consistent delivery of service. They can now access their SAP modules from out in the field, allowing CSRs to provide customers with critical on-site information with the added benefit of real-time field communication.

 

Vendor:
Kony
Posted:
07 May 2013
Published:
07 May 2013
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.