sponsored by Information Builders
Posted:  30 Apr 2013
Published:  30 Apr 2013
Format:  PDF
Length:  12  Page(s)
Type:  White Paper
Language:  English

Customer service has a profound impact on profitability. Genesys shows that enterprises lose more than $338 billion each year due to defections and abandoned purchases that result from poor customer service. And even more, in the age of social media, your reputation lies in the hands of your constantly-connected customers.

Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today’s multi-channel world, including:

  • Customer-facing and mobile business intelligence (BI)
  • Predictive and sentiment analytics
  • Master data management
  • And more!

Additionally, find real-world case studies throughout to demonstrate the significant benefits these technologies add to service and support operations.

CRM | CRM Analytics | Customer Satisfaction | Customer Service | Data Analytics | Data Mining | Master Data Management | Predictive Analytics | Web 2.0

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