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NJ 2-1-1 Success Story
The core of customer call centers is effectively and efficiently getting the right information to your customers at the right time. Especially for call centers that provide critical information to the public, there is no time for inefficiencies such as lagging response times, data disorganization, or misinformation.
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012’s Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system.