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Customer-Centered Innovation: Driving Operational Excellence from the Outside-In
Europ Assistance Group is a leading provider and global pioneer of the assistance industry, including traditional travel and motor assistance as well as legal, IT, maintenance and domestic services. Europ assistance was looking to further improve their customer-oriented culture.
Watch this on-demand webinar today to learn how Europ Assistance was being challenged to improve customer service levels and operational efficiency while also delivering new business innovations that could fuel growth and higher profitability. Learn how they addressed these challenges by:
- Adopting an “outside-in” approach to re-engineering their value chain from a customer-centered perspective
- Utilized a leading enterprise architecture platform to map out new process models across the end-to-end customer experience
- And redefines their operational organization to break down application silos and gain new process-driven efficiencies