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European Insights on Succeeding in the Customer Experience Era

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Excellent customer service is critical to the success of your business, as it can differentiate your brand from competitors, retain and get the most out of customers, and drive sales.


However, companies have only just begun to to address critical customer experience drivers.  Where does your organization stand in comparison to other CRM initiatives?

Check out this brief white paper to discover the survey results of over 1,300 senior executives, with particular focus on European nations. Find out the results, covering topics such as:

  • The financial impact of the customer experience
  • Challenges businesses face in delivering great customer service
  • Most effective programs and tools for CRM initiatives
  • And more
Vendor:
Oracle Corporation UK Ltd
Posted:
12 Apr 2013
Published
12 Apr 2013
Format:
PDF
Length:
4 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.