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Global Insights on Succeeding in the Customer Experience Era
Top-notch customer service is critical to the success of your business, as it can differentiate your brand from competitors, retain and get the most out of customers, and drive sales.
However, companies have only just begun to to address critical customer experience drivers. Where does your organization stand in comparison to other CRM initiatives?
Check out this white paper for survey results from over 1,300 senior executives across 18 countries in North America, Latin America, Europe, and Asia Pacific. Learn overall key findings of the survey about global customer service initiatives. Included are:
- Financial impacts of the customer experience
- Challenges businesses face regarding customer experience
- Effective CRM initiatives and programs
- And more