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City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript
Today's customer has more access to technologies than ever before, and they're demanding easier, faster access to answers and problem solutions. They no longer want to wait around for lengthy customer service calls.
To solve these problems, many organizations are turning to customer self-service strategies. One such case is that of the Los Angeles Department of Water and Power, the largest public utility company in the United States with over 1.6 million customers. LADWP was looking for an enterprise-class portal that created a single point of access for optimal customer self-service.
Check out this presentation transcript to learn how LADWP implemented a customer self-service portal which includes: account information such as bills, payments and rebate processing, application and content management integration, and multi-channel access, including mobile devices.