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Connect the Online Customer Experience with Oracle WebCenter Sites Presentation Transcript
Most customers today interact with businesses on the web - whether for problems, inquiries, bill payments, purchases - so it's crucial that your organization's web presence meets their expectations. In order to set your business apart from the pack, you need to ensure personalized, engaging, consistent customer service experiences across all channels of communication.
Take a look at this presentation transcript from a webcast outlining the tools you need to help your business deliver a personalized, interactive online customer experience, starting with your web content management strategy.