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City of Los Angeles Improves Customer Satisfaction with Self-Service (Podcast)

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The Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States and needed an enterprise-class portal to surface mission critical applications to increase customer self-service Web transactions. This exclusive podcast discusses how the LADWP was able to provide customers the ability to manage their account information with a web center content management solution, improving service delivery and customer satisfaction.

Vendor:
Oracle Corporation
Posted:
08 Apr 2013
Premiered:
Apr 8, 2013
Format:
Audio
Type:
Podcast
Language:
English

This resource is no longer available.