City of Los Angeles Improves Customer Satisfaction with Self-Service (Podcast)
sponsored by Oracle Corporation

The Los Angeles Department of Water and Power (LADWP) is the largest public utility company in the United States and needed an enterprise-class portal to surface mission critical applications to increase customer self-service Web transactions. This exclusive podcast discusses how the LADWP was able to provide customers the ability to manage their account information with a web center content management solution, improving service delivery and customer satisfaction.

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