Deploying CX in the Cloud
sponsored by ORACLE APAC

In today's technological environment, the customer service industry is rapidly changing.  Companies need to harness the power of new technologies in order to keep up with the increase of channels used to service today's customer.

Because managing these applications can be time consuming, many businesses are choosing to deploy customer service in the cloud.  This white paper is a guide for customer service executives and managers who need further insight into the best practices for cloud deployment and and evolving customer service.  Read on for information on:

  • Key trends shaping customer service
  • Step-by-step guide to 4 steps to implementation
  • Examples of successful implementation efforts
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