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Seven Contact Center Trends You Can't Ignore
Just like in the fashion world, in the business world trends come and go. For customer service contact centers, it's critical to stay on top of the latest in technology and practices in order to provide your customers with the experience they expect.
Check out this easy to read resource to discover 7 trends in contact center strategy, so that you can prepare your organization for what's to come. Inside, read about:
- Allowing non-contact center staff to actively participate in the sales and service process
- Seamless transition between web self-service and agent-assisted service
- Using big data to forecast the future for proactive customer relationship management
- And more!