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Delivering a Seamless Customer Experience with Multi-Channel Support
In the customer service space, having the right tools and knowledge is not enough. In the case of troubleshooting a problem for an end-user, a customer service agent can have all the answers, but if the end-user cannot easily or intuitively access those answers, the customer service function is dead in the water. Increasingly, users are using multiple and disparate channels to access applications, content, and, yes, customer service.
In this white paper, explore an in-depth survey of the customer service industry, and discover the deep ties between multi-channel customer service and best-in-class organizations. Read on to learn more about predictions for the near future of multi-channel customer service and ways for enterprises to keep up with the trends.