Delivering a Seamless Customer Experience with Multi-Channel Support
sponsored by KANA

In the customer service space, having the right tools and knowledge is not enough. In the case of troubleshooting a problem for an end-user, a customer service agent can have all the answers, but if the end-user cannot easily or intuitively access those answers, the customer service function is dead in the water. Increasingly, users are using multiple and disparate channels to access applications, content, and, yes, customer service.

In this white paper, explore an in-depth survey of the customer service industry, and discover the deep ties between multi-channel customer service and best-in-class organizations. Read on to learn more about predictions for the near future of multi-channel customer service and ways for enterprises to keep up with the trends.

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from KANA
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement