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Building a Profitable Multi-Channel Customer Service Experience
Going multi-channel with your enterprise's customer service function just makes sense: as end-users operate on more and more varied platforms, keeping your customer service limited to a single platform will only cause frustration and dissatisfaction. But the shift to multi-channel threatens to cause data silos, tangled architectures, and inefficiency.
In this white paper, explore how to successfully make the leap to multi-channel customer service by minimizing down time and aligning with business goals. Read on for more information on the ROI of multi-channel customer service, end-user channel selection, and more.