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Building a Profitable Multi-Channel Customer Service Experience

Cover

Going multi-channel with your enterprise's customer service function just makes sense: as end-users operate on more and more varied platforms, keeping your customer service limited to a single platform will only cause frustration and dissatisfaction. But the shift to multi-channel threatens to cause data silos, tangled architectures, and inefficiency.

In this white paper, explore how to successfully make the leap to multi-channel customer service by minimizing down time and aligning with business goals. Read on for more information on the ROI of multi-channel customer service, end-user channel selection, and more.

Vendor:
KANA
Posted:
05 Apr 2013
Published
31 Dec 2012
Format:
PDF
Length:
10 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.