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Best Practices to Accelerate the Quality, Consistency and Speed of Email Service

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For several reasons, email is one of the fastest growing customer service channels – lower costs, higher customer satisfaction rate, and customer preference, just to name a few.  However, despite the promise of this channel, the reliability and quality has not always lived up to expectations.

Check out this resource to learn how to more effectively manage email interaction with your customers and ensure speed, quality and consistency of response. Read on to discover 6 best practices for email response management, the inherent business value you stand to gain, and practical implementation considerations for these strategies.

Vendor:
KANA
Posted:
08 Apr 2013
Published:
31 Dec 2011
Format:
PDF
Length:
19 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.