IFDS Creates One Version of Truth with Knowledge
sponsored by KANA

IFDS (International Financial Data Services), a global provider of investor and policyholder service strategies, needed a way to keep track of the huge amount of content in their knowledge base and ensure that call center agents always had the most accurate information to provide customers.

Check out this short video to learn how IFDS implemented a strategy to create a central store of knowledge internally and externally throughout the organization, increase customer satisfaction, and improve call center efficiency through their new knowledge management system.

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from KANA
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement