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IFDS Creates One Version of Truth with Knowledge

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IFDS (International Financial Data Services), a global provider of investor and policyholder service strategies, needed a way to keep track of the huge amount of content in their knowledge base and ensure that call center agents always had the most accurate information to provide customers.

Check out this short video to learn how IFDS implemented a strategy to create a central store of knowledge internally and externally throughout the organization, increase customer satisfaction, and improve call center efficiency through their new knowledge management system.

Vendor:
KANA
Premiered:
24 Jan 2013
Language:
English

This resource is no longer available.