This resource is no longer available
Cox Communications Reaps the Rewards from its Self-Service Evolution
Many companies look to customer self-service strategies in order to reduce call center time and money, but in order to have a successful plan, you need the right tools and a comprehensive knowledge base.
Check out this brief video to learn how Cox Communications, a provider of digital cable television, telecommunications and wireless services, optimized its knowledge base to improve their customer self-service strategy. Watch to discover how Cox decreased operational costs and number of calls, increased customer self-service satisfaction, and much more.