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Cox Communications Reaps the Rewards from its Self-Service Evolution

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Many companies look to customer self-service strategies in order to reduce call center time and money, but in order to have a successful plan, you need the right tools and a comprehensive knowledge base.

Check out this brief video to learn how Cox Communications, a provider of digital cable television, telecommunications and wireless services, optimized its knowledge base to improve their customer self-service strategy. Watch to discover how Cox decreased operational costs and number of calls, increased customer self-service satisfaction, and much more.

Vendor:
KANA
Premiered:
10 Jan 2013
Language:
English

This resource is no longer available.