Magic Quadrant for CRM Web Customer Service Applications
sponsored by KANA

When it comes to CRM technology, many niche vendors provide Web customer service products, from mobile devices to video streaming to social media tools. Oversaturated with options, it can be difficult to decide the right vendor for your CRM needs.

Check out this informative Gartner report on CRM web customer service applications to gain insight into the latest tools and see where the market is heading for the year to come so that you can be ahead of the game. Read on for 8 building blocks of web applications, a comparison of top CRM application vendors, and more.

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