Tip #10 Be Ready with Answers Before Users Call
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Alerting and ticketing are critical for IT operations departments to solve problems quickly. Providing detailed descriptions of what is wrong, however, can be difficult for users who don’t have access to the necessary tools. Access this exclusive webcast to learn how you can take advantage of embedded event escalation so that your users can submit detailed tickets accurately describing the problem they’re facing when one inevitably arises.

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