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Public complaints case study

Cover

The call center at the Hong Kong Efficiency Unit needed a way to manage the high volume of complaints that were inundating the center, and to route the data to the correct departments for follow-up action.

Read this brief case study to see how the Hong Kong Efficiency Unit leveraged a visual analytics platform to make more efficient use of their big data and provide better customer service.  Learn how this technology enabled the call center to get faster results delivered to multiple mobile devices for easy access, and make more informed decisions based on improved data quality.

Vendor:
SAS
Posted:
21 Mar 2013
Published:
21 Mar 2013
Format:
PDF
Length:
2 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.