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Aberdeen Field Service 2012: Mobile Tools for the Right Technician
For businesses that send employees out of the office and into the "field," streamlining communication and business processes is crucial. They need to provide agents with the right information at the right time in order to eliminate wasted time and reliance on paperwork, thus a strategic mobile deployment plan is at the heart of a successful field service organization.
This report from the Aberdeen Group investigates the success of companies that achieved excellence in day-to-day execution, strategic planning, and workforce management. Read the full report to learn what distinguishes the best businesses and learn how to optimize your field service management.
Read about these, and more:
- Best-in-Class strategies for mobilizing a field service workforce
- Organizational gaps to overcome
- Required actions for spurring performance improvements