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Operations Excellence in Professional Services Firms
The professional services industry is changing; today’s clients are more price sensitive, have more complex service needs, and demand shorter delivery times and higher quality than ever before.
Your survival now depends on your ability to improve the way you manage clients, deliver services, access and manage talent, and provide operational excellence.
This resource recommends key steps that professional service firms can take in order to create more innovative delivery structures and improve decision-making surrounding projects, talent, and client profitability.