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Single View of the Customer in UK Businesses and the emerging role of Big Data
Acquiring data about its customers is a key element of any business' success. I allows for improved customer relations, increased sales, better service, and more effective business decisions. Many companies across the world are tackling the management of big data to discern customer insights, but how successful are they?
This informative market report focuses on how businesses in the UK are using data to glean optimal customer insights, and how far along they are in capturing all the interactions a customer has with an organisation, regardless of the channel. Read on to discover all the results of the survey and how you can improve your customer data analytics strategy.