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Connecting the Dots: Proven Methodologies for Managing Customer Conversations today
Today, 75% of customers use a minimum of three channels to complete a purchase or service request. Do you have the ability to manage your customers' multiple interactions, whether by web, email, social media, over the phone or in person as a seamless conversation not siloed by channel?
Cross-channel customer interactions are an unavoidable fact of life today. In this resource, find out how you can make better use of customer data to enable cross-channel communications that will translate to increased sales opportunities, improved efficiency, and a better customer experience.
Discover proven strategies to support and conduct seamless interactions with your customers, creating a dynamic customer service environment that enables you to:
- Make your business more efficient
- Improve customer satisfaction and loyalty
- And recognize and seize moments of opportunity for increased sales.