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sponsored by SearchCIO.com
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Posted:
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08 Mar 2013
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Premiered:
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11 Mar 2013
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Format:
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Multimedia
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Type:
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Virtual Seminar
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Language:
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English
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ABSTRACT:
IT Service Management (ITSM) is all about aligning IT service delivery with needs of the enterprise, emphasizing benefits to customers. To tackle that goal, ITSM audits focus on growth and value, budget adherence, risk impact, and communication effectiveness. So how can today’s CIOs tackle those hefty focal points for business benefits? This classroom provides expert strategies for ITSM practices that emphasize how to:
- Run IT services as a business
- Apply lean principles to ITSM
- Adhere to a product-centric view
- And more
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Speaker
Derek Lonsdale
ITIL Program Manager
,
PA Consulting
Throughout his career, Derek Lonsdale has contributed to the design and deployment of ITIL processes for numerous programs, including global initiatives for pharmaceutical, financial, and energy companies. During his fifteen years as an IT professional, Lonsdale has managed numerous critical IT improvement projects, from IT service management transformations to IT process re-engineering. He specializes in IT best practices, IT change, and project management.
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BROWSE RELATED
VIRTUAL SEMINARS
CIOs | Data Management | IT Best Practices | IT Departments | IT Governance | IT Industry | IT Infrastructure | IT Management | IT Management Services | IT Managers | IT Service Management | IT Services | ITIL
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