Every day, organisations receive high volumes of various types of documents from different channels that launch or continue internal business processes. Reviewing and interpreting these documents, entering data from them, and forwarding them on to others for further processing consumes company time and resources, which increases operating costs and negatively impacts customer and supplier responsiveness.

This paper explores how a digital mailroom powered by enterprise-level capture and business process management (BPM) technology solves these problems by converting incoming documents—whether originating from mail, fax, email, multi-function peripherals (MFPs), web portals, or mobile devices and tablets—into structured electronic information that feeds multiple business processes and systems across the enterprise.