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Configuration, Not Coding: How to Expedite Changes on IT Service Platforms
Each business demands a different experience of their IT service management platform. Traditional systems are complex and costly to customize—both during the initial launch and when there are changes down the line. These projects require complex, time-consuming coding, so deployment can take 4 months or more.
This white paper explores how 2 large organizations leveraged their service desk platform by using configuration instead of coding to speed deployment and quickly add changes. Read on to see their results and how this software can benefit your IT organization.