Configuration, Not Coding: How to Expedite Changes on IT Service Platforms

Configuration, Not Coding: How to Expedite Changes on IT Service Platforms

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Each business demands a different experience of their IT service management platform. Traditional systems are complex and costly to customize—both during the initial launch and when there are changes down the line. These projects require complex, time-consuming coding, so deployment can take 4 months or more.  

This white paper explores how 2 large organizations leveraged their service desk platform by using configuration instead of coding to speed deployment and quickly add changes. Read on to see their results and how this software can benefit your IT organization. 

Vendor:
CA Technologies
Posted:
05 Mar 2013
Published:
30 Sep 2012
Format:
PDF
Length:
7 Page(s)
Type:
White Paper
Language:
English
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