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Configuration not coding
It’s no secret that just about any vital business service, process, or function is now integrally entwined with IT, and it falls to the service desk to support and optimize the IT infrastructure that underpins the business.
The challenge is that, while cloud, mobility, virtualization, and a host of other trends have ushered in more agility for businesses, the service desks in many organizations today still function as they had five, ten, or even fifteen years ago.
This paper introduces a service desk offering that enables your organization to leverage sophisticated IT service management capabilities and tailor them to the specific needs of your business—without complex, labor-intensive coding, and all its time and budget implications.