Leveraging Your Service Desk to Scale Your MSP Business

Leveraging Your Service Desk to Scale Your MSP Business

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For the managed service provider (MSP), service desk capabilities play a critical role in the level of service that customers receive, as well as the efficiency and profitability of the services that are delivered. In short, the service desk can make the difference between a service provider’s success or failure.

This paper reveals the key principles that MSPs should adopt in order to ensure that their service desk fully supports operational efficiency, optimal service levels, and business growth. Read on to learn why it's vital for today's MSPs to:

  • Deliver self-service capabilities
  • Establish shared services
  • Build process consistency and configurability
  • Leverage analytics
  • And more
Vendor:
CA Technologies
Posted:
05 Mar 2013
Published:
31 Dec 2012
Format:
PDF
Length:
13 Page(s)
Type:
White Paper
Language:
English
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