Leveraging your service desk to scale your MSP business
sponsored by CA Nimsoft

For the managed service provider (MSP), service desk capabilities play a critical role in the level of service that customers receive, and in the degree to which those services are delivered efficiently and profitably. In short, the service desk can make the difference between a service provider’s success or failure.

This paper offers some key principles MSPs should adopt in order to ensure their service desk most fully supports operational efficiency, optimal service levels, and business growth, including:

  • Deliver self-service capabilities
  • Establish shared services
  • Build process consistency and configurability
  • Leverage analytics
  • And more.
Available Resources from CA Nimsoft
See what other users are reading via our Daily Top 50 Report

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement