This resource is no longer available

Why Your Current Service Desk is Failing Your Business, and What to Do About It

Cover

Service management platforms have a vital role to play, but in most organizations, they’re not living up to expectations—delivering far too much complexity and cost, and far too little business value. This proves true even in organizations that have migrated to new solutions in recent years.

Read on to explore why legacy service desks and even newer platforms have not delivered on expectations. Discover five requirements for a service desk solution to be truly effective in today’s business environment, which include:

  • Deliver pragmatic ITIL support
  • Facilitate easy configuration- without any coding
  • Provide complete service management capabilities
  • And more.
Vendor:
CA Nimsoft
Posted:
28 Feb 2013
Published
30 Sep 2012
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.