The benefits of IT Infrastructure Library (ITIL) are widely realized and praised, however, not all organizations are getting the most out of their ITIL initiatives. The right IT service management platform is key to realizing the maximum potential of your enterprise's ITIL.

This white paper explains how one such platform, CA Nimsoft Service Desk,  combines ITIL-based best practices in a pragmatic, efficient solution to reap the most benefits from your library. Read on to see how you can profit from this platform's deep knowledge of ITIL, streamline ITIL deployment, and gain insights from comprehensive, off-the-shelf reports.