The Seamless Experience for Travel Agents: Empower Agents and Increase Customer Satisfaction
sponsored by Oracle Corporation UK Ltd

In the highly competitive travel market, getting access to the right information fast on travel services and fares makes all the difference between a quick and efficient sale or a time-consuming and costly lost transaction.

Travelport, one of the world’s leading global distribution system (GDS) providers, was looking to:

  • Promote customer choice by providing a seamless customer experience across multiple channels—phone, web, email, chat, and communities
  • Decrease customer support costs by deflecting calls away from the contact center to online support channels
  • Increase customer satisfaction
  • And increase efficiency of support agents.

Access this case study to learn how they were able to achieve all these objectives and more by turning to Oracle’s RightNow CX. Find out how they created a seamless experience for travel agents and online travel companies around the world.

Available Resources from Oracle Corporation UK Ltd
See what other users are reading via our Daily Top 50 Report

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement